Hortonworks Hadoop Support
Hortonworks Hadoop support subscription provides expert technical assistance for organizations implementing solutions based on the Hortonworks Data Platform, powered by Apache Hadoop. Support packages are available to cover the entire application lifecycle: from development and proof-of-concept to QA/test to production and deployment.
A Developer Subscription assists organizations during the development phase of their Hadoop projects. Developers can interact with the expert Hortonworks support staff to receive guidance on the use of the software and answers for “how-to” questions.
Essentials Subscription An Essentials Subscription provides expert support through all phases of a project from proof of concept, delivery and production. Included are conﬁguration and installation questions, explanation of routine maintenance and any necessary bug ﬁxes or patches.
Standard and Enterprise Subscription The Standard and Enterprise Subscriptions provide reliable support for more complicated, mission critical clusters. They provide advanced support options for installation/routine maintenance support and also extend into analysis of performance issues, diagnosis of system/application issues. Support is provided through all phases of a project.
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